At Dainese Italia, we engineer perfection in motorcycle gear and stand behind every product we craft. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence, just as our CE-certified gear provides confidence on the road.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in original condition with all tags attached
  • Original packaging must be intact (including protective bags for helmets and armor)
  • Return request must be initiated within 15 days of delivery
  • Proof of purchase (order number) must be provided

Non-Returnable Items: For safety reasons, we cannot accept returns on opened hygiene-sensitive products including Caschi Integrali (Full-Face Helmets), Caschi Demi Jet (Open-Face Helmets), and Caschi Modulari (Modular Helmets) unless defective. All Airbag Moto systems are final sale due to safety activation mechanisms.

Returns Process

  1. Initiate Your Return: Email [email protected] with “Return Request” in the subject line and include:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Authorization: Our gear specialists will respond within 2 business days with return instructions and RMA number
  3. Ship Your Return: Securely package items and include the RMA number visible on the package. Ship to:
    Dainese Italia Returns
    9346 West 66th Place
    Arvada, CO 80004 USA
  4. Inspection & Processing: Allow 3-5 business days for processing after we receive your return

Exchanges Process

For size exchanges on Giacche Moto (riding jackets) or Calzature Moto (riding footwear):

  1. Follow the same initiation process as returns
  2. Specify desired size/color in your email
  3. We’ll ship the replacement once the original item is received and inspected
  4. Expedited shipping available for 50% of standard rates

Refund Information

Once your return is approved:

  • Timing: Refunds process within 3-5 business days after inspection
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Customers outside the U.S. are responsible for return shipping costs and any customs fees

Return Shipping Options

We recommend using a trackable shipping service:

  • U.S. Customers: USPS Priority Mail or FedEx Ground
  • International Customers: DHL or FedEx International

Note: For defective items, we’ll provide a prepaid return label after inspection photos are verified.

Return Request Template

Use this template to expedite your return request:

Subject: Return Request – Order #[Your Order Number] Dear Dainese Italia Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason for Return: [Fit/Quality/Other] [ ] I would like a refund [ ] I would like to exchange for: [Specify Size/Color] I confirm the item(s) are unused with original tags and packaging. Best regards, [Your Full Name] [Your Contact Number]

Damaged or Defective Items

If your Caschi Moto (helmet) or Giacche Moto Pelle (leather jacket) arrives damaged:

  1. Do not use the product
  2. Take clear photos of the damage
  3. Email photos to [email protected] within 48 hours of delivery
  4. We’ll arrange for expedited replacement

Our commitment to premium protection extends beyond our gear to your shopping experience. Ride with assurance knowing our Italian-engineered quality is backed by this guarantee.

For additional questions:
Email: [email protected]
Response Time: 1-2 business days